Privacy Policy
Our Mission
At Forté Hospitality we are dedicated to protecting your privacy and safeguarding your personal information. Forté Hospitality’s mission is to consistently exceed our guests’ expectations through services we provide to our customers. We strive to create an experience that is memorable to our guests by using the information you entrust us with responsibly. Forté Hospitality is committed to respecting your privacy and adhering to the principles of applicable data protection and privacy laws throughout Australia.
We have provided this Privacy Statement as an explanation of the information we collect, how we use it, and how the use of this information can benefit your experience on our web sites and during your relationship with us. We wish to help you make informed decisions, so please take a moment to read the sections below.
Types of Information Collected
Forté Hospitality collects information about our guests and visitors to our web sites so that we can provide an experience that is memorable to our customers. Information may be collected as part of: (i) fulfilling reservation or information requests, (ii) purchasing products, (iii) registering for Forté membership, (iv)submitting a job application, or (v) responding to communications from us (e.g., surveys, promotional offers, or reservation confirmations).
We endeavour to collect information only with your knowledge and with your permission if necessary. The types of information that we collect may include your name, home, work and e-mail addresses, telephone and fax numbers, date of birth, gender, and lifestyle information such as room preferences, leisure activities, names and ages of children, and other information necessary to fulfil special requests.
Forté Hospitality may also collect non-personal information about you, such as your use of our web sites, communication preferences, travel habits, aggregated data relative to your stays, and responses to promotional offers and surveys.
Collection & Use
Forté Hospitality information is collected by visitors while using our web sites, products and services. It is our practice not to ask you for information unless we need it or intend to use it. Some of the primary purposes for which information is collected is as follows:
- providing services such as processing a transaction (e.g., making a reservation, fulfilling a request for information, or completing a product order)
- marketing and communications in relation to the products and services offered by Forté Hospitality, our strategic marketing partners, and other trusted third parties
- performing market research via surveys to better serve your needs, improve the effectiveness of our web sites, your hotel experience, our various types of communications, advertising campaigns, and/or promotional activities
You will always be offered the choice not to submit your information or to decide what communications you want to receive from us. However, doing so may cause certain transactions to become affected. For example, not providing a name will prevent the processing of reservations.
Processing and Disclosure
The information you provide is added to a local database. In the course of processing your information, it may be necessary to transfer information to Forté Hospitality’s affiliates, properties within the Forté Hospitality system.
As a general practice, Forté Hospitality does not sell, rent, or give physical possession of your information to third parties outside the Forté Hospitality system. Situations in which Forté Hospitality may disclose your information to others include:
- when we have received your consent to do so
- in situations where sharing or disclosing your information is required in order to offer you products or services you desire (e.g., a vacation package)
- when companies or services providers that perform business activities on behalf of Forté Hospitality require such information (e.g., credit card processing, customer support services, market research administration or database management services)
- in the event Forté Hospitality is merged or acquired by another company
- to comply with legal or regulatory requirements or obligations in accordance with applicable law or court order
- in case of emergency such as to safeguard the life, health, or property of an individual
If information is shared as mentioned above, we seek to limit the scope of information that is furnished to the amount necessary for the performance of the specific function.
Consent
As part of our commitment to keep you informed, we may mail, e-mail, telephone, to notify you of new Forté Hospitality products and services, or upcoming Forté Hospitality special offers, events, enhancements, or other relevant information that may be of interest to you. You may also receive mailings or other communications from carefully selected third parties. We always offer you the option to decline any or all of these included in our e-mails or other communications, or by contacting Forté Hospitality directly.
In some cases, your permission will be implied from the nature of the service requested or transaction undertaken. For example, Forté Hospitality may collect and use personal information that you volunteer, or behavioural data or information collected in the aggregate. In addition, your permission will be deemed given for communications from us that are necessary to fulfil transactions and services that you request.
Access to Personal Information
To ensure that your information is accurate and up to date, we encourage you to regularly review and update your information as appropriate (e.g., in the event your home or e-mail address changes, or you wish to add an additional method for us to communicate with you via the individual properties and their managers).
Security Safeguards
Forté Hospitality recognizes the importance of information security, and is constantly reviewing and enhancing our technical, physical, and logical security rules and procedures. All Forté Hospitality owned web sites and servers have security measures in place to help protect your information against loss, misuse, and alteration while under our control. Although “guaranteed security” does not exist either on or off the Internet, we safeguard your information using both procedural and technical safeguards, including “firewalls”.
Online Technologies
Forté Hospitality Group Pty Ltd collects information from the site using “IP files”.
When you visit the Forté Hospitality Group Pty Ltd site to read, browse or download information, our system will record/log your IP address (the address which identifies your computer on the internet and which is automatically recognised by our web server), date and time of your visit to our site, the pages viewed, and any information downloaded. This information will only be used for the purpose of site analysis and to help us offer you improved online service. We may automatically collect non-personal information about you such as the type of Internet browsers you use or the site from which you linked to our Web Sites. You cannot be identified from this information, and it is only used to assist us in providing an effective service on our Web Sites.
Forté Hospitality cookies are limited to our web sites only and are not designed to follow you when traveling on the Internet after leaving Forté Hospitality owned web sites. We track the usage of our web sites in order to better meet your needs and to help make it easier for you to find information in the future.
If you would prefer not to have the benefits of cookies, your Internet browser can be adjusted to treat cookies in different ways. Depending upon the type of browser you are using, you may be able to configure your browser so that: (i) you are prompted to accept or reject cookies on an individual basis or (ii) you may be able to prevent your browser from accepting any cookies at all. You should refer to the supplier or manufacturer of your web browser for specific details about cookie security. However, you should also understand that rejecting cookies might affect your ability to perform certain transactions on our web sites and our ability to recognize your browser from one visit to the next.
Forté Hospitality also uses invisible pixels, sometimes called web beacons, to count how many people visit certain web pages. Information collected from invisible pixels is used and reported in the aggregate and does not contain personally identifiable information. Forté Hospitality may use this information to improve marketing programs and content.
Links to Other Web Sites
In order to anticipate your needs, Forté Hospitality provides links to other web sites for your convenience and information. Forté Hospitality is not responsible or liable for any content presented by or contained on any independent web site, including, but not limited to, any advertising claims or marketing practices.
We have no responsibility or liability for the practices, policies and security measures implemented by third parties on their web sites.
We encourage you to contact them to ask questions about their privacy practices, policies and security measures before disclosing any personally identifiable information. We recommend that you review the privacy statements and policies of linked web sites to understand how those web sites collect, use and store information.
Minors
Forté Hospitality does not seek to obtain, nor does it wish to receive personal information directly from minors; however, we cannot always determine the age of persons who access and use our web sites. If a minor (as defined by applicable law) provides us with his/her data without parental or guardian consent, we encourage the parent or guardian to contact us to have this information removed and to unsubscribe the minor from future Forté Hospitality marketing communications.
Contact Us
If you would like to update your information, modify your communication preferences, or if you do not want to receive marketing communications from Forté Hospitality in the future, you can contact us: If you have comments or questions regarding Forté Hospitality’s data privacy practices or this Privacy Statement, you may contact us by choosing the most convenient method from the following:
Via e-mail: theclub@fortehospitality.com.au
By writing to us at: Forté Hospitality P.O. Box 93 BELMONT 6984
Amendments to the Privacy Statement
Forté Hospitality may amend this Privacy Statement from time to time in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our guests, properties, strategic marketing partners, and service providers. Updated versions will be posted to our web site and date stamped so that you are always aware of when the Privacy Statement was last updated.